Service Level Agreement

We take our commitment to client care and exceptional service provision very seriously. Unlike many other hosting providers, ForLinux provide a Service Level Agreement (SLA) for hardware replacement, network availability and support levels.

As an example, with our Support Service Level Agreement you can expect:

  • Critical issues such as complete server or service failure to be dealt with immediately.
  • High priority issues that affect more than 20 users to be dealt with within 2 hours.
  • Medium priority issues that affect less than 20 users to be dealt with within 8 hours.
  • Low priority issues that affect less than 10 users to be dealt with within 24 hours.

In all cases we do our best to have your service restored quickly and effectively.

Are you really receiving the best service level from your existing hosting provider?

We think you deserve better! Our service level agreements are second to none and ensure you get to speak to a highly skilled Linux only technician who is fully committed to keeping your business online. Call us today on 0845 4210444 and let’s work together to create an SLA specific to your needs.

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Scalable solutions

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Linux Training

For Linux Training are currently offering:

LPI 101/102 training is targeted towards junior to mid-level Linux system administrators. The course covers two areas: Linux Fundamentals/Linux System and Network Administration.
LPI 201/202 training is an intermediate-level course. The course demonstrates how to administer Linux-only and Linux-mixed networks.

Generally, the training courses are delivered in Newark over a 5-day period.
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RedHat Support Services

ForLinux can support all distributions of Redhat Linux.
Unlike RedHat support services, ForLinux will support the application (but not limited to)  MySQL, Apache, PHP and Tomcat.
If you require a UK based managed support contract, with certified engineers please call us on 01636 881200 or complete the contact form on the right.