Service Level Agreement

We take our commitment to client care and exceptional service provision very seriously. Unlike many other hosting providers, ForLinux provide a Service Level Agreement (SLA) for hardware replacement, network availability and support levels.

As an example, with our Support Service Level Agreement you can expect:

  • Critical issues such as complete server or service failure to be dealt with immediately.
  • High priority issues that affect more than 20 users to be dealt with within 2 hours.
  • Medium priority issues that affect less than 20 users to be dealt with within 8 hours.
  • Low priority issues that affect less than 10 users to be dealt with within 24 hours.

In all cases we do our best to have your service restored quickly and effectively.

Are you really receiving the best service level from your existing hosting provider?

We think you deserve better! Our service level agreements are second to none and ensure you get to speak to a highly skilled Linux only technician who is fully committed to keeping your business online. Call us today on 01636 881200 and let’s work together to create an SLA specific to your needs.

  • Call us

    Switchboard:
    Tel: +44 (0)1636 881200
    Fax: +44 (0)1636 709310

    Sales:
    Tel: +44 (0)1636 881208

    Support Team:
    Tel: +44 (0)1636 881200

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