Service Level Agreement with commitment
At ForLinux, we take our commitment to client care and exceptional service provision very seriously. Unlike many other hosting providers, in addition to our Hardware replacement guarantee, we provide a Service Level Agreement that covers Network availability & Support response times. Software and Support Network
We guarantee a response in accordance with the table below:
We guarantee our data centre network will be available 100% of the time in any given monthly billing period, excluding scheduled maintenance.
We guarantee our data centre HVAC and power will be functioning 100% of the time in any given monthly billing period, excluding scheduled maintenance.
Hardware
We guarantee the functioning of all server hardware. If a server host fails, we guarantee that restoration or repair will commence within one hour of problem identification.
Are you really receiving the best service level from your existing hosting provider?
We think you deserve the best! Our service level agreements are second to none and ensure you get to speak to a highly skilled Linux only technician who is fully committed to keeping your business online. Call us today on 0845 4210444 and let’s work together.
