Most hosting providers offer some level of technical support with their hosted server package. However, this server support can be slow to respond, inadequately skilled, and you will often be required to complete the work yourself, despite your possible lack of technical knowledge. ForLinux web server support is different. With ForLinux web server support our technicians provide expert level support that includes logging onto your web server and actually fixing the problem for you.
Included in the Web Server support package is comprehensive 24 × 7 monitoring of critical systems and applications called Pulse. Pulse provides vital server information to the ForLinux system administrators in order that they are pre-emptive and act before your server has a critical problem. The following server ports and metrics are included in the Web Server support package -
* Ports: HTTPD (80), SMTP (25), MySQL (3306)
* Utilisation: CPU load, SWAP space, PING
For more complex solutions PULSE+ monitoring is recommended.
ForLinux web server support comprises -
- Linux OS – System Commands, Users and Group Management, file permissions, software installations, file system failures, log files, crontab management, system services, performance management, security, network services (NTP, DNS, DHCP, FTP), software management, crash recovery, crash diagnostics, printer management, boot processes.
- Apache Web Server support – Installation, building, module installation, configuration files (httpd, ssl, vhosts, htaccess), SSL Certificates, error logs, php integration, performance issues, load testing, clustering, load balancing, forward proxy, reverse proxy, mod_rewrite, mod_security, not starting, not responding, redirects, aliases.
- MySQL Server support – Installation, building, configuration, stress testing, load testing, clustering, replication, troubleshooting, hosting, optimising, administration, backup, migrations.
Depending on your business requirements you can choose the plan which suits you best.
Web Server Support
Business Hours
5 days
Extended Business Hours
5 days
Business Hours
7 days
Extended Business Hours
7 days
Hours
09:00 – 17:30
07:00-23:00
09:00-17:30
07:00-23:00
Days
Monday-Friday
Monday-Friday
Sunday-Saturday
Sunday-Saturday
Critical Response
30 Minutes
30 Minutes
30 Minutes
30 Minutes
Incident / Month
Unlimited
Unlimited
Unlimited
Unlimited
Authorised Contacts
4
4
4
4
Support Method
Telephone
Email
Web
Telephone
Email
Web
Telephone
Email
Web
Telephone
Email
Web
Support Scope
Installation
Configuration
Diagnostics
Resolution
Installation
Configuration
Diagnostics
Resolution
Installation
Configuration
Diagnostics
Resolution
Installation
Configuration
Diagnostics
Resolution
Software Scope
Linux OS
Apache / PHP
MySQL
Exim
Networking
Linux OS
Apache / PHP
MySQL
Exim
Networking
Linux OS
Apache / PHP
MySQL
Exim
Networking
Linux OS
Apache / PHP
MySQL
Exim
Networking
Monitoring
Pulse
Pulse
Pulse
Pulse
Web Server support contracts are per server. If you have more than one server then support blocks may better suit your needs. Support blocks are a pre-purchased number of support hours that can cover any number of Linux servers. Blocks of 10, 20 or 40 hours are available. Each call to the ForLinux technical team is charged in 30 minutes units. Where the issue is not resolved in 30 minutes, further 30 minute units are allocated until resolution. As Web server support includes monitoring, each alert received by the ForLinux technicians will result in 30 minute unit being charged.
Each year businesses within the UK, waste huge amounts of money and time trying resolve technical issues that are either beyond the scope of their in-house teams or beyond the abilities of their current ‘Windows trained’ hosting providers. ForLinux support Linux only, so we know how to identify, resolve and prevent further technical issues that affect your server or open source applications, quickly and effectively. Start saving money and time now – call us on 0845 4210444 to find out more about our support solutions.
