Server Recovery Procedure

In the event of server failure, ForLinux have clear processes and procedures in place to ensure our clients’ servers are back online as quickly as possible. Our primary aim is to fully optimise client server performance and to minimise any downtime impact.

Here’s how we achieve it:

  • Each ForLinux cabinet is equipped with a “Hot Spare” server. This server is available within minutes of a server failure. If a server does fail, ForLinux will work to ITIL guidelines which means that you get a consistent level of process and procedure.
  • ForLinux proactive monitoring will alert our skilled and trained technicians to a problem and the Disaster Recovery procedure will begin.
  • In the first instance, we will attempt to restart your server via the remote power recycling. If this does not work, the next step is to arrange for an on-site engineer to attach a screen and keyboard to the server.
  • ForLinux have Service Level Agreements with all data centres to supply ‘remote hands’ at the console. We will guide this technician and at no point will the remote technician be unsupervised.
  • During this stage, the Hot Spare server is powered up in readiness for a restoration.
  • If the problem is a hardware fault ForLinux will commence the restoration of the client’s data to the server. The Hot Spare server may not be the same specification as the failed server, but it is only a temporary measure.
  • Working within ITIL guidelines we contact our clients every thirty minutes with a progress update.
  • The restoration process can take between 1 and 5 hours depending on the complexity and amount of client data. If clients employ our backup service then we will fully own the process and do not expect them to perform their own server restore.
  • Once restoration is complete, ForLinux will continue working on the failed server and either replace the dysfunctional components, or more often than not, supply a new server of similar specification. ForLinux will then migrate the client to the new server from the Hot Spare.

Can you really afford server failure?

The impact of server failure can be financially expensive and also cost you the loyalty of your customers. Remember, every second of downtime could see your customers move to your competitors. Don’t leave your server recovery to chance, call us today on 0845 4210444 and leave it in the hands of the Linux professionals!

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Xen solution meets e-commerce demand

“A lot of hosting companies talk about 99.999% SLA, this means nothing if their support fails to deliver but with ForLinux’s support you know you’re in good hands. I’ve just checked one of our older servers that’s due to be replaced this year, it’s uptime is 902 Days! Needless to say ForLinux will be handling the upgrade.” Ashley Peake, Technical Director, Rapid Web Ltd.

Proactive monitoring service is crucial

“The proactive monitoring service that ForLinux provide is crucial to our business. When a problem occurs, the ForLinux team ring us with a potential solution, which they are ready to work on straight away”. Sam Phillips, Technical Director, Setfire Media.

“The level of support ForLinux offer is very high”

“The ForLinux team are very knowledgeable and there is always someone who can deal with the problems and errors we incur. I wouldn’t dream of hosting my dedicated server alone, without that extra support”. Chris Chaplow, Managing Director, Andalucia.com

“ForLinux are a world apart”

“Compared to other hosting and support companies we have dealt with, ForLinux are a world apart. In our experience the level of service provided by ForLinux is very high”. Alan Taylor, Managing Director, Blue Chip Vacations

Understanding “Support”

“Thanks for your help. If only all the companies we deal with understood what “support” means as well as you do.” – Mike Busuttili, Webmaster, Eaton Publications.

“Five year partnership speaks for itself”

“They’re very good at being proactive rather than reactive. The five years of partnership pretty much speaks for itself. And it has been improving all the time, so satisfaction levels are still high. The price is surprisingly good as well for the kind of industry they’re in, so that’s another plus point. ” Danny Ramdenee, Head of IT, Insurancewide

“Application uptime is above 99.98%”

“The ForLinux organisation appears the perfect size to perform its function well, it is large enough not be reliant on one or two people but small enough to ensure that, as the customer, you know the technical staff and they know you. I have great confidence in the technical competence of the ForLinux team.” – John Latham, Managing Director, Cognovi.

“Customer service is phenomenal”

“I respect the service that the company provide & it is nice to finally find a hosting company that operates in the same way as we do, in terms of ethos. It sounds like a cliché but the Customer service really is phenomenal!” – Stafford Sumner, Managing Director, Jarrang.

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