Proactive monitoring service is crucial
Setfire Media are a successful and well known web development and digital marketing agency based in Manchester. Setfire media have several high profile clients who rely on their expertise to maximise their on-line exposure.
The company have been outsourcing the support of their Linux web servers to ForLinux since December 2007.
Sam Phillips, Technical Director says:
“Initially we were providing the support for our web servers internally, however, this proved to be a costly and problematic solution. It became apparent that to do this effectively, we would require a team of System Administrators. At this point, we decided to outsource the support of our web servers and began working with ForLinux.
The ForLinux technical team have integrated fantastically with our IT staff, and the relationship has gone from strength to strength. The knowledge of the ForLinux team, in relation to our business, has continued to grow to the point where we feel our needs are clearly understood.
The proactive monitoring service that ForLinux provide is crucial to our business. When a problem occurs, the ForLinux team ring us with a potential solution, which they are ready to work on straight away. An example occurred the other day, when the monitoring system picked up that we were running out of file space on a client server, a client process had enabled some extensive debug logging and forgotten to turn it off! When we received the call from ForLinux, the technician had already accessed the server in question and produced a list of files which could possibly be deleted.
Like any technical team, different members of the ForLinux team have specialist areas of knowledge. The Technical Team Leader, always ensures we are directed to the most appropriate technician for the specific problem.
It is really easy to contact the technicians directly and any support requests that we submit are always actioned and returned in a very timely manner. I am in contact with the ForLinux team most days and any problems I pass to the team, simply come back done.
One of the main differences with ForLinux is their commitment to continually improve the levels of service they provide, which ensures the quality of support we receive is excellent. Many support companies simply measure themselves on how quickly support issues are actioned and closed, however, with ForLinux, it is the quality of the responses we receive that make them stand out from the rest.
The areas in which ForLinux really excel, are their high levels of communication and the quality of the service they provide. Having ForLinux support allows us to offer complete reassurance to our customers when it comes to out of hours support. This is fundamental to the promotion of our services.”
« British Computer Society evaluates Open Source Certification | Home | Deploying virtual servers on Amazon »
Call us
Get in touch
Join our mailing list
Training offer
